FAQs

Return/ Refund FAQs

What is your holiday return policy?

Shop early and get extra time for your returns. Purchases made between October 24, 2022 and December 31, 2022 can be returned through January 31, 2023.

To start a return and get your prepaid return label please go to our returns page at https://returns.grundens.com and follow the prompts. Please note: You will need your online order number. You can find your order number in your order confirmation or shipping confirmation email.

By following the steps on our Returns Page, we’ll provide you with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Please note:

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and preferably in its original packaging. You’ll also need the order number, receipt, or proof of purchase. Shipping costs are not refunded. Returns are accepted for purchases made on grundens.com.

How long will it take to process my return?

During the holiday season, the volume of returns may increase processing time. Typically, once your return has been received at our warehouse all refunds will be processed within 48 business hours. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@grundens.com.

How do I exchange my order?

To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges.

Instead, you can simply return and re-order in two separate transactions. Returns are easy and free! You can generate a pre-paid UPS shipping label through the link below to send your shoes back to us, and then place a new order:

https://returns.grundens.com

My item was a gift and it doesn’t fit, what do I do?

We understand that it's not always possible to know where your gift was purchased. If your gift-giver shared the grundens.com order number with you, that will make your return and new purchase easier. Either way, give us a call at 1-800-323-7327 so we can see if we can help you track down the original order and exchange your gift for a different size or style.

Please note that we are not able to refund/exchange items purchased through independent retailers. If purchased from another retailer, we recommend reaching out to them directly.

When will I get my refund?

Typically, once your return has been received at our warehouse all refunds will be processed within 48 business hours. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@grundens.com.

Can I get my refund as store credit?

At this time, we are simply returning funds back to the original account used in making the purchase.

If you received your item as a gift, and it was purchased directly from Grundens.com, and would prefer to exchange for a different item, please contact our Customer Service team for assistance. While we will not provide store credit for a gifted item, and cannot guarantee acceptance of an exchange, we are happy to speak with you and do our best to help you.

Order/ Shipping FAQs

Can I Cancel/ Change my Order?

Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.

However, we are happy to offer free return shipping. Once the order arrives, just set up a return and get a shipping label (see link below), and we'll take care of it for you. https://returns.grundens.com

Do you offer Gift Cards?

Unfortunately, currently we do not offer gift cards for Grundens.com

What is the last day I can purchase from Grundens, and have it arrived by Christmas?

We’re working hard to ship your order within 1-2 business days.

You can expect your order to ship out the same day it’s placed if ordered by 1pm ET (9am PT) on regular business days (M-F). Orders placed later in the day will be shipped out the following business day. Orders placed after 1pm ET or over the weekend will ship out the following Monday.
To receive your order in time for Christmas Eve, Dec. 24, see the below deadlines for different levels of shipping:

Standard Shipping: December 13th by 9amPT

3 Day Select: December 16th

2nd Day Air: December 20th

Next Day Air: December 21st

*Please note: Our carriers (USPS and UPS) do not consider the day your order leaves our warehouse to be a day in transit. *Please Note: Grundens cannot account for shipping delays due to the shipper or unforeseen occurrences. We will do our best to get your order out in the timeliest manner possible.

For example, if you order on a Monday morning and we ship it that same Monday with 2nd Day Air, your package is expected to be delivered by end of day Wednesday. If you order on a Friday afternoon and your package is shipped the following Monday with 2nd Day Air, your package is also expected to be delivered by end of day Wednesday.

Can I get free Shipping?

Orders over $100.00 will qualify for free standard shipping. Other promotions may be available for your order. Please review your shipping options on the “Shipping” page during checkout, which are based on the shipping address you enter. Any free shipping options will be marked “Free” and can be selected at time of checkout. Unfortunately, due to system limitations, we cannot override the free shipping threshold in our system if your order falls below the $100 minimum.

My shipping address is incorrect on the order, can you fix it?

If there is a mistake on your shipping address, don’t worry! We have a few options.

If your order was placed within the last 10 minutes or so, give us a call right away at 1-800-323-7327

If we’re not able to catch the order before it’s processed or shipped, you will need to reach out to UPS or USPS directly. The first step is to wait until your tracking number is active (usually 24 hours from shipping notification). Once the order is in transit, call 1-800-742-5877 and say “track a package” to get started. You can correct the address, or have the package held at a UPS store.

You can also sign up for UPS MyChoice. It’s a free service that will allow you to manage your shipments. You’ll need to add the address on your order for it to be added to your UPS MyChoice account: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US

For USPS, call 1-800-275-8777 and press 3 when prompted. You can also use the USPS Package Intercept service at https://retail-pi.usps.com/retailpi/actions/index.action or sign up for Informed Delivery: https://informeddelivery.usps.com/box/pages/intro/start.action

Do you offer international shipping?

Unfortunately, currently we do not ship outside of the United States.

My order is showing as delivered but I did not receive it, what do I do?

If your tracking information shows that your package was delivered, but you can't find it We recommend taking the following steps:

1. Verify the shipping address in Your Orders.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
5. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
6. Wait 48 hours from when tracking says it was delivered. In rare cases, packages may say delivered up to 48 hours before arrival.

If you still haven't received your package after going through all the above steps, please contact us within 30 days of expected delivery. We'll do everything we can to help. We can be reached at 1-800-323-7327 or support@grundens.com and are here Monday- Friday 7:30AM PT- 4:00PM PT.

Discount and Promotion FAQs

Discount Codes

Q: I forgot to add my discount code or did not successfully apply to my order. Can you add the discount to my order and adjust the price?

A: Unfortunately, once an order is placed, we are unable to add any discounts or make any price adjustments. We are also unable to cancel your order as our warehouse works to immediately fulfill orders once they’re placed. You may place a new order using your discount code and return the original order, once you receive it, for a full refund. If your discount code has not yet expired, you may hold onto your code and use it on a future order before its expiration date.

Why am I only seeing a sale price on some colors of an item and not others?

Typically, our sale items are new styles or colorways of gear that we are excited to introduce to you or a particular style, size or colorway we are discontinuing and saying goodbye to.

If you find that just one colorway or size of a particular item is on sale, but the other colors or sizes are not, it is likely that we are discontinuing the one on sale and thus offering it at a discounted rate. Once a discontinued sale item is out of stock, we will not be substituting other colorways at the discounted rate.

Can you Price Match?

We do not price match other retailers’ sales.

If we put an item on Sale and you’ve purchased your gear directly from Grundens.com within the last 30 days, please reach out to us and we will price match your gear to the current sales price!

I need to get a new size but placed the order when it was on sale and now it’s not, what do I do?

If you used a discount on your original order, we will honor the sale price if the exchange is for the same product and just a different size. Please contact customer support for additional assistance for this matter.

Product FAQS

What is the difference between waterproof breathable rain gear and PVC rain gear?

PVC (polyvinyl-chloride) is a coating that is applied to a base fabric that is durable, abrasion resistant and completely impenetrable to water. The seams of PVC garments are welded to create a completely watertight seal. PVC raingear has been the product of choice for nearly every commercial fisherman since its inception. We introduced our first Brigg and Herkules raingear in 1954. Waterproof breathable fabrics allow perspiration and condensation inside the garments to pass outward. Microporous breathable fabrics have tiny holes that let water vapor escape without letting water in. Body heat and the higher pressure of humidity help to drive out the water vapor. The seams on waterproof breathable garments are taped on the inside of the garment to prevent water intrusion through seams.

I got wet and I was wearing PVC, why?

PVC garments create an impermeable barrier against water intrusion. All the seams on Grundéns PVC products are RF welded to prevent any leakage through the seams. While this is great for keeping water out of the garment in the worst weather, it also prevents any moisture, such as perspiration or damp baselayers, from escaping easily. To counteract that, most of our PVC garments are cut on the loose side to allow for Mechanical Ventilation. Make sure you are wearing technical fabrics and quick-drying clothing underneath your raingear to keep yourself dry from the inside out.

I got wet and I was wearing a waterproof breathable garment, why?

Most waterproof breathable fabrics have a Durable Water Repellent(DWR) coating on them in addition to a microporous waterproof membrane. Salt, sun, dirt, oils, and time may degrade these DWR coatings and clog the microporous membrane. Washing your garment with a product designed for cleaning technical synthetic garments (such as Nikwax Tech Wash) can greatly enhance the waterproofing of your garments. As always, make sure you are wearing technical fabrics and quick-drying clothing underneath your raingear to keep yourself dry from the inside out.

I have a tear in my PVC bibs, how do I fix it?

Check out our Patch Kit w/Aqua Seal.

How should I clean my waterproof breathable gear?

We recommend NikWax Tech Wash or similar product to clean your waterproof breathable garments. Hang to dry.

How should I Store my rain gear?

If possible, do not store your raingear wet or damp. Corrosion of button and zippers occur quickly when stored wet. Grundéns recommends rinsing your gear with fresh water (to remove salt etc) and then hang to dry. Allow to hang dry completely before packing away.

My gear is failing, can I get repaired?

Unfortunately, at this time, we are not able to take gear for repairs or alterations. For trusted quality and affordable pricing, we recommend you connect with Rainy Pass Repair Inc. for assistance with gear repairs and alterations: https://rainypass.com/price-inquiry/

My gear is failing, is covered by warranty?

What’s covered?
Manufacturer defects in original, unaltered, and unmodified materials and workmanship within the lifetime of the product.

What’s not covered?
• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues.
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales

If you need to file a warranty claim for your product please visit our Guarantee Of Quality (grundens.com) page to get started.

MISC FAQs

Where can I buy Grundéns in my town?

Check out our Locate Dealers page.

I am the best fisherman I know and Grundéns should sponsor me, how do I do this?

Visit our Ambassadors page.