FAQs
Return/ Refund FAQs
What is your holiday return policy?
Shop early and get extra time for your returns. Purchases made between October 24, 2024 and December 31, 2024 can be returned through January 31, 2025.
To start a return, use the return label provided with the original shipment. Please return the package securely sealed and with the return label to your local UPS or Postnord agent.
*Please note:
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number, receipt, or proof of purchase. Shipping costs are not refunded. Returns are accepted for purchases made on eu.grundens.com.
How long will it take to process my return?
During the holiday season, the volume of returns may increase processing time. Typically, once your return has been received at our warehouse and inspected, the refund will be processed within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@grundens.com
How do I exchange my order?
To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges.
Instead, you can simply return and re-order in two separate transactions. Returns are easy and free! You can use the return label provided in the original packaging.
My item was a gift and it doesn’t fit, what do I do?
We understand that it's not always possible to know where your gift was purchased. If your gift-giver shared the eu.grundens.com order number with you, that will make your return and new purchase easier.
When will I get my refund?
Typically, once your return has been received at our warehouse all refunds will be processed within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@grundens.se
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and preferably in its original packaging. You’ll also need the order number, receipt, or proof of purchase. Shipping costs are not refunded. Returns are accepted for purchases made on eu.grundens.com.
Can I get my refund as store credit?
At this time, we are simply returning funds back to the original account used in making the purchase.
Order/ Shipping FAQs
Can I Cancel/ Change my Order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
However, we are happy to offer free return shipping. Once the order arrives, just use the return label provided and send it back to us free-of-charge.
Do you offer Gift Cards?
Yes, you can access Grundéns Europe gift cards here.
Can I get free Shipping?
Orders over €149.00 will qualify for free standard shipping. Other promotions may be available for your order. Please review your shipping options on the “Shipping” page during checkout, which are based on the shipping address you enter. Any free shipping options will be marked “Free” and can be selected at time of checkout.
My shipping address is incorrect on the order, can you fix it?
If there is a mistake on your shipping address, don’t worry! We have a few options.
If your order was placed within the last 10 minutes or so, email us at info@grundens.se
If we’re not able to catch the order before it’s processed or shipped, you will need to reach out to UPS or Postnord directly. The first step is to wait until your tracking number is active (usually 24 hours from shipping notification).
Do you offer international shipping?
Currently we only ship within the EU.
My order is showing as delivered but I did not receive it, what do I do?
If your tracking information shows that your package was delivered, but you can't find it We recommend taking the following steps:
1. Verify the shipping address in Your Orders.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
5. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
6. Wait 48 hours from when tracking says it was delivered. In rare cases, packages may say delivered up to 48 hours before arrival.
If you still haven't received your package after going through all the above steps, please contact us within 30 days of expected delivery. We'll do everything we can to help. We can be reached at info@grundens.se.
Discount and Promotion FAQs
Discount Codes
Q: I forgot to add my discount code or did not successfully apply to my order. Can you add the discount to my order and adjust the price?
A: Unfortunately, once an order is placed, we are unable to add any discounts or make any price adjustments. We are also unable to cancel your order as our warehouse works to immediately fulfill orders once they’re placed. You may place a new order using your discount code and return the original order, once you receive it, for a full refund. If your discount code has not yet expired, you may hold onto your code and use it on a future order before its expiration date.
Why am I only seeing a sale price on some colors of an item and not others?
Typically, our sale items are new styles or colorways of gear that we are excited to introduce to you or a particular style, size or colorway we are discontinuing and saying goodbye to.
If you find that just one colorway or size of a particular item is on sale, but the other colors or sizes are not, it is likely that we are discontinuing the one on sale and thus offering it at a discounted rate. Once a discontinued sale item is out of stock, we will not be substituting other colorways at the discounted rate.
I need to get a new size but placed the order when it was on sale and now it’s not, what do I do?
If you used a discount on your original order, we will honor the sale price if the exchange is for the same product and just a different size. Please contact customer support for additional assistance for this matter.
Product FAQS
What is the difference between waterproof breathable rain gear and PVC rain gear?
PVC (polyvinyl-chloride) is a coating that is applied to a base fabric that is durable, abrasion resistant and completely impenetrable to water. The seams of PVC garments are welded to create a completely watertight seal. PVC raingear has been the product of choice for nearly every commercial fisherman since its inception. We introduced our first Brigg and Herkules raingear in 1954. Waterproof breathable fabrics allow perspiration and condensation inside the garments to pass outward. Microporous breathable fabrics have tiny holes that let water vapor escape without letting water in. Body heat and the higher pressure of humidity help to drive out the water vapor. The seams on waterproof breathable garments are taped on the inside of the garment to prevent water intrusion through seams.
I got wet and I was wearing PVC, why?
PVC garments create an impermeable barrier against water intrusion. All the seams on Grundéns PVC products are RF welded to prevent any leakage through the seams. While this is great for keeping water out of the garment in the worst weather, it also prevents any moisture, such as perspiration or damp baselayers, from escaping easily. To counteract that, most of our PVC garments are cut on the loose side to allow for Mechanical Ventilation. Make sure you are wearing technical fabrics and quick-drying clothing underneath your raingear to keep yourself dry from the inside out.
I got wet and I was wearing a waterproof breathable garment, why?
Most waterproof breathable fabrics have a Durable Water Repellent(DWR) coating on them in addition to a microporous waterproof membrane. Salt, sun, dirt, oils, and time may degrade these DWR coatings and clog the microporous membrane. Washing your garment with a product designed for cleaning technical synthetic garments (such as Nikwax Tech Wash) can greatly enhance the waterproofing of your garments. As always, make sure you are wearing technical fabrics and quick-drying clothing underneath your raingear to keep yourself dry from the inside out.
I have a tear in my PVC bibs, how do I fix it?
Check out our Patch Kit w/Aqua Seal.
How should I clean my waterproof breathable gear?
We recommend NikWax Tech Wash or similar product to clean your waterproof breathable garments. Hang to dry.
How should I Store my rain gear?
If possible, do not store your raingear wet or damp. Corrosion of button and zippers occur quickly when stored wet. Grundéns recommends rinsing your gear with fresh water (to remove salt etc) and then hang to dry. Allow to hang dry completely before packing away.
My gear is failing, can I get repaired?
Unfortunately, at this time, we are not able to take gear for repairs or alterations.
My gear is failing, is covered by warranty?
What’s covered?
Manufacturer defects in original, unaltered, and unmodified materials and workmanship within the lifetime of the product.
What’s not covered?
• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues.
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales
If you need to file a warranty claim for your product please visit our https://eu.grundens.com/pages/guarantee-of-quality page to get started.
MISC FAQs
Where can I buy Grundéns in my town?
Check out our Locate Dealers page.